Business of the Month

Paddlesworth Produce – Katie Anderson

My business idea began in November 2018, the website launched in January 2019 and the first boxes were sent out this Easter. I started my business because I am really passionate about consumers buying food and drink responsibly – that means knowing where their meal has come from, how meat and eggs are farmed and acknowledging the environmental impact of packaging, waste and food miles.

However I am also a realist, I understand that farmer’s markets or rural farm shops, even high streets, are often inconvenient for shoppers to get to and I am a huge lover of online shopping because it is so simple! Combining my passion and my own shopping habits I came up with the business idea, in the hope that there were other people out there like me – who wanted to support local producers and understand more about what was on the plate but also like to place online orders in their pyjamas on the sofa.

Paddlesworth Produce sells Kentish produce online for home delivery. The produce is sold in complete meal boxes including a Breakfast Box, BBQ Box and Sunday Roast Box. The three boxes can be purchased as a one-off treat, sent as a gift or you can subscribe for regular deliveries. What makes us different is the fact that all of our products are from small businesses within a 30 mile radius, are packaged 100% plastic-free, only contain natural ingredients and are only sourced from high welfare farms.

I feel so proud of every day I get to run this business. My first orders were obviously a very memorable moment because that is when you realise that someone believes in your idea and is happy to support your business with their hard earned cash. I was announced as a finalist in the South East Rural Business Awards this week so that was definitely a huge gold star in my mind! But honestly the most satisfying part of the job is when a customer takes the time to leave me a review or send me an email saying they enjoyed their delivery. It is so easy to criticise and I know we are far more likely to leave a bad review than a good one, but in that moment that person has obviously had such a good experience with my business that they felt the need to let me know, I just love that.

I have really struggled with my pricing, it is an ongoing challenge, because I want my products to be available for everyone! It is such a hard truth to deal with when you set up a business, that you have to find your target market and create products that they will enjoy and spend their money on. It is especially hard as I am so often compared to supermarket prices, when the truth is my products cannot be bought in the supermarket, they are of a completely different calibre. I have had to learn that unless I want to offer an inferior product or create a business that is unsustainable, I do have to make sure I am making a profit not just covering my costs.

In August I am launching the Sunday Roast Box, which is really exciting and something I have had in the back of my mind since the day I launched the Breakfast Box. I am hoping this will be popular because a Sunday Roast is my favourite meal of the week and it is a great opportunity to get the family together and enjoy good food in good company!

In terms of longer term plans, I hope to increase my subscriber numbers and have started offering a bigger discount for regular subscribers to encourage this. I also am desperately searching for local and affordable storage because I now offer a range of optional extras for my boxes such as condiments, sauces, drinks & snacks and need somewhere to put it all!

Read more about Katie’s business on her website: www.paddlesworthproduce.co.uk

Look out on The Kent Foundations social media for Katie’s amazing top tips for new businesses.

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