Client: Amy Barker and Michael McMillain
Business: Monks Clothing
Description: Monks & Co Clothing is an online menswear clothing store with a shop on Swan Street in West Malling, Kent offering premium, personalised customer service.
How to keep in touch with Monks Clothing:
“Run by humans not computers” is our motto behind everything we do over here at Monks Clothing.
With the internet being riddled with shops I (Amy) along with my business partner Michael decided it was time to get our customers to say ‘hello’ to a new way of shopping. Struggling to find an online store with a personalised experience was difficult so we decided to do it our own way and introduce a new way of shopping.
We encourage our customers to get in touch or visit our store in West Malling and truly believe that offering a premium, personalised service is key to our operations. Whether you get in touch by email, social media or phone there will always be a real person there to respond.
The recent launch of our store received a fantastic response and since opening, we have been extremely busy. We have beaten our predicted sales targets, introduced 2 new suppliers plus a range of footwear. Providing a personal service means we can really engage with our customers to find out what’s selling to bring them the products they truly want.
The special thing about our store is the personalised service we provide. The same personalised touch is implemented in every element of our business. The store was completely decorated and created by us. From welding a table base, sanding scaffolding boards and constructing a changing room. Every single element was created by us and we are so pleased with the outcome.
There have been some challenges along the way and by far my biggest challenge in starting a business has been my own mind and having the confidence to do it, everything else has actually been really easy and straight forward. We are looking forward to the future to expand, grow and create even more business opportunities.
Thanks for reading our story and we look forward to seeing you in our store soon.
Amy and Michael
“Seek every piece of help or guidance out there and do your market research! We spent 2 months doing our market research which has proven to be the most important part of our whole planning and we still think things would have been better if we had done even more!”